First-Line Supervisors of Retail Sales Workers

Description

Career Cluster:

Agriculture, Food & Natural Resources

Directly supervise and coordinate activities of retail sales workers in an establishment or department. Duties may include management functions, such as purchasing, budgeting, accounting, and personnel work, in addition to supervisory duties.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Education

Required Level of Education

• High School Diploma (or GED or High School Equivalence Certificate) = 39.79%
• Some College Courses = 20.09%
• Associate's Degree (or other 2-year degree) = 15.31%
• Less than a High School Diploma = 11.12%
• Bachelor's Degree = 7.46%
• Post-Secondary Certificate - awarded for training completed after high school (for example, in Personnel Services, Engineering-related Technologies, Vocational Home Economics, Construction Trades, Mechanics and Repairers, Precision Production Trades) = 6.22%

Related Work Experience

• Over 4 years, up to and including 6 years = 27.64%
• Over 2 years, up to and including 4 years = 23.43%
• None = 19.20%
• Over 6 months, up to and including 1 year = 12.88%
• Over 3 months, up to and including 6 months = 6.89%
• Over 1 year, up to and including 2 years = 6.42%
• Over 6 years, up to and including 8 years = 2.57%
• Over 1 month, up to and including 3 months = 0.76%
• Up to and including 1 month = 0.21%

On-Site or In-Plant Training

• None = 26.57%
• Up to and including 1 month = 23.05%
• Over 1 month, up to and including 3 months = 21.50%
• Over 6 months, up to and including 1 year = 10.29%
• Over 4 years, up to and including 10 years = 8.39%
• Over 3 months, up to and including 6 months = 6.28%
• Over 2 years, up to and including 4 years = 3.14%
• Over 1 year, up to and including 2 years = 0.78%

On-the-Job Training

• Over 1 month, up to and including 3 months = 37.54%
• Over 2 years, up to and including 4 years = 15.16%
• Anything beyond short demonstration, up to and including 1 month = 14.21%
• Over 3 months, up to and including 6 months = 9.25%
• None or short demonstration = 7.72%
• Over 6 months, up to and including 1 year = 7.53%
• Over 1 year, up to and including 2 years = 6.22%
• Over 4 years, up to and including 10 years = 2.37%

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Tasks

Core Tasks Include:

• Provide customer service by greeting and assisting customers, and responding to customer inquiries and complaints.
• Direct and supervise employees engaged in sales, inventory-taking, reconciling cash receipts, or in performing services for customers.
• Monitor sales activities to ensure that customers receive satisfactory service and quality goods.
• Inventory stock and reorder when inventory drops to a specified level.
• Instruct staff on how to handle difficult and complicated sales.
• Hire, train, and evaluate personnel in sales or marketing establishments, promoting or firing workers when appropriate.
• Assign employees to specific duties.
• Enforce safety, health, and security rules.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Plan budgets and authorize payments and merchandise returns.
• Perform work activities of subordinates, such as cleaning and organizing shelves and displays and selling merchandise.
• Plan and prepare work schedules and keep records of employees' work schedules and time cards.
• Review inventory and sales records to prepare reports for management and budget departments.
• Examine products purchased for resale or received for storage to assess the condition of each product or item.
• Establish and implement policies, goals, objectives, and procedures for their department.
• Confer with company officials to develop methods and procedures to increase sales, expand markets, and promote business.

Supplemental Tasks Include:

• Estimate consumer demand and determine the types and amounts of goods to be sold.
• Formulate pricing policies for merchandise, according to profitability requirements.
• Establish credit policies and operating procedures.
• Keep records of purchases, sales, and requisitions.
• Plan and coordinate advertising campaigns and sales promotions, and prepare merchandise displays and advertising copy.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Tools and Technology

Tools Include:

• Adjustable widemouth pliers
• Adjustable wrenches
• Bar code reader equipment (Barcode scanners)
• Cash registers
• Point of sale credit or debit verification kits (Credit card processing terminals)
• Desktop computers
• Adjustable widemouth pliers (Hammer pliers)
• Ladders
• Laser printers
• Magnetic card readers
• Electronic funds transfer point of sale equipment (Money order terminals)
• Magnetic card readers (PC magnetic card readers)
• Personal computers
• Personal digital assistant PDAs or organizers (Personal digital assistants PDA)
• Point of sale POS terminal (Point of sale POS computer terminals)
• Screwdrivers
• Security cameras
• Security cameras (Security monitors)
• Security tags (Sensormatic systems)
• Point of sale credit or debit verification kits (Telecheck processing terminals)
• Video cassette players or recorders (Video cassette recorders VCR)

Technologies Include:

• Calendar and scheduling software

• Qualitech Solutions Dynamic Scheduling
• Scheduling software
• TimeTrak Systems SchedTrak

• Data base user interface and query software

• Database software
• Gift registry software

• Enterprise resource planning ERP software

• Kronos Enterprise Workforce Management

• Human resources software

• Exact Software
• Time card software

• Internet browser software

• Internet browser software

• Inventory management software

• Inventory management software

• Office suite software

• Microsoft Office software

• Point of sale POS software

• American Precision Instruments Regit
• ASI Complete software
• Attitude POS itive AccuPOS Retail
• Bibase 4POS Retail
• CAP Automation SellWise
• ComCash software
• CompuTant CounterPoint
• CyberMatrix POS
• DacEASY software
• Datasym SYMFINITE
• EZ software
• ICVERIFY software
• Infocorp Computer Solutions $mart System
• Infocorp Softwear/POS
• Intuit QuickBooks Point of Sale
• LOB RetailPoint
• Logisoft Positive Pos System
• ManageMore Cellular Manager
• Master Merchant Systems Music Store
• MicroBiz software
• Millennium Software Atrex
• Plexis Software Plexis POS
• Point of sale POS bookstore software
• Point of sale POS parts and services software
• Point of sale POS software
• RiscStation POSSum
• SBS Keystroke
• Semicron Systems software
• Sixth Sense software
• Softpedia ShopInvo
• SureSELL software
• System 3 POS software
• The General Store software
• The Retail Solution software
• True North Computer Retail Plus
• VeriFone PC Charge Pro
• Vigilant software
• Visual Retail Plus software

• Spreadsheet software

• Microsoft Excel

• Time accounting software

• Hagel Unitime Systems
• Kronos Workforce Timekeeper
• Lathem Time PayClock EZ
• Payroll software
• TimeTrak Systems ClocTrack

• Word processing software

• Microsoft Word

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Additional Resources

Information on employment opportunities for sales worker supervisors may be obtained from the employment offices of various retail establishments or State employment service offices.

General information on management careers in retail establishments is available from:

National Retail Federation
325 7th St. NW.
Suite 1100
Washington, DC 20004
http://www.nrf.com

Information on management careers in grocery stores and on schools offering related programs is available from:

Food Distributors International
201 Park Washington Ct.
Falls Church, VA 22046-4521
http://fdi.org

Information about management careers and training programs in the motor vehicle dealers industry is available from:

National Automobile Dealers Association
Public Relations Dept.
8400 Westpark Dr.
McLean, VA 22102-3591
http://www.nada.org

Information about management careers in convenience stores is available from:

National Association of Convenience Stores
1605 King St.
Alexandria, VA 22314-2792
http://www.cstorecentral.com

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The data sources for the information displayed here include: Virginia Career VIEW Research.

First-Line Supervisors of Retail Sales Workers

Knowledge

%	Subject	Description
87.00	Customer and Personal Service	Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
75.25	Sales and Marketing	Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
68.25	Administration and Management	Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
62.25	Mathematics	Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
61.75	English Language	Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
58.00	Education and Training	Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
58.00	Personnel and Human Resources	Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Skills

%	Subject	Description
65.50	Active Listening	Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
62.50	Service Orientation	Actively looking for ways to help people.
62.50	Coordination	Adjusting actions in relation to others' actions.
62.50	Speaking	Talking to others to convey information effectively.
62.50	Monitoring	Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
62.50	Critical Thinking	Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
59.50	Social Perceptiveness	Being aware of others' reactions and understanding why they react as they do.
59.50	Management of Personnel Resources	Motivating, developing, and directing people as they work, identifying the best people for the job.
56.25	Time Management	Managing one's own time and the time of others.
53.00	Judgment and Decision Making	Considering the relative costs and benefits of potential actions to choose the most appropriate one.
53.00	Persuasion	Persuading others to change their minds or behavior.
53.00	Negotiation	Bringing others together and trying to reconcile differences.
53.00	Instructing	Teaching others how to do something.
53.00	Complex Problem Solving	Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
50.00	Reading Comprehension	Understanding written sentences and paragraphs in work related documents.
50.00	Systems Analysis	Determining how a system should work and how changes in conditions, operations, and the environment will affect outcomes.
50.00	Writing	Communicating effectively in writing as appropriate for the needs of the audience.
50.00	Mathematics	Using mathematics to solve problems.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Abilities

%	Subject	Description
65.50	Oral Comprehension	The ability to listen to and understand information and ideas presented through spoken words and sentences.
65.50	Speech Recognition	The ability to identify and understand the speech of another person.
65.50	Oral Expression	The ability to communicate information and ideas in speaking so others will understand.
65.50	Speech Clarity	The ability to speak clearly so others can understand you.
59.50	Problem Sensitivity	The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
56.25	Deductive Reasoning	The ability to apply general rules to specific problems to produce answers that make sense.
53.00	Near Vision	The ability to see details at close range (within a few feet of the observer).
53.00	Mathematical Reasoning	The ability to choose the right mathematical methods or formulas to solve a problem.
53.00	Category Flexibility	The ability to generate or use different sets of rules for combining or grouping things in different ways.
53.00	Information Ordering	The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
50.00	Finger Dexterity	The ability to make precisely coordinated movements of the fingers of one or both hands to grasp, manipulate, or assemble very small objects.
50.00	Number Facility	The ability to add, subtract, multiply, or divide quickly and correctly.
50.00	Fluency of Ideas	The ability to come up with a number of ideas about a topic (the number of ideas is important, not their quality, correctness, or creativity).
50.00	Written Comprehension	The ability to read and understand information and ideas presented in writing.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Work Activities

%	Subject	Description
80.75	Performing for or Working Directly with the Public	Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
76.50	Getting Information	Observing, receiving, and otherwise obtaining information from all relevant sources.
72.75	Organizing, Planning, and Prioritizing Work	Developing specific goals and plans to prioritize, organize, and accomplish your work.
69.25	Communicating with Supervisors, Peers, or Subordinates	Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
67.75	Resolving Conflicts and Negotiating with Others	Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
66.50	Identifying Objects, Actions, and Events	Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
65.00	Guiding, Directing, and Motivating Subordinates	Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
64.75	Establishing and Maintaining Interpersonal Relationships	Developing constructive and cooperative working relationships with others, and maintaining them over time.
63.75	Handling and Moving Objects	Using hands and arms in handling, installing, positioning, and moving materials, and manipulating things.
63.50	Making Decisions and Solving Problems	Analyzing information and evaluating results to choose the best solution and solve problems.
63.50	Processing Information	Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
63.50	Coaching and Developing Others	Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
61.75	Judging the Qualities of Things, Services, or People	Assessing the value, importance, or quality of things or people.
61.50	Training and Teaching Others	Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
61.00	Coordinating the Work and Activities of Others	Getting members of a group to work together to accomplish tasks.
60.75	Scheduling Work and Activities	Scheduling events, programs, and activities, as well as the work of others.
60.25	Selling or Influencing Others	Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
59.25	Developing and Building Teams	Encouraging and building mutual trust, respect, and cooperation among team members.
58.50	Updating and Using Relevant Knowledge	Keeping up-to-date technically and applying new knowledge to your job.
52.00	Interacting With Computers	Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
51.25	Performing General Physical Activities	Performing physical activities that require considerable use of your arms and legs and moving your whole body, such as climbing, lifting, balancing, walking, stooping, and handling of materials.
50.25	Thinking Creatively	Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
49.50	Inspecting Equipment, Structures, or Material	Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Work Styles

%	Subject	Description
89.25	Self Control	Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
86.25	Dependability	Job requires being reliable, responsible, and dependable, and fulfilling obligations.
85.50	Stress Tolerance	Job requires accepting criticism and dealing calmly and effectively with high stress situations.
84.75	Integrity	Job requires being honest and ethical.
84.25	Cooperation	Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
83.50	Leadership	Job requires a willingness to lead, take charge, and offer opinions and direction.
80.25	Social Orientation	Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
78.00	Concern for Others	Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
77.50	Independence	Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
76.75	Attention to Detail	Job requires being careful about detail and thorough in completing work tasks.
75.50	Initiative	Job requires a willingness to take on responsibilities and challenges.
74.50	Adaptability/Flexibility	Job requires being open to change (positive or negative) and to considerable variety in the workplace.
73.50	Analytical Thinking	Job requires analyzing information and using logic to address work-related issues and problems.
72.50	Persistence	Job requires persistence in the face of obstacles.
70.25	Innovation	Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
68.75	Achievement/Effort	Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Work Values

%	Subject	Description
61.17	Independence	Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.
55.50	Relationships	Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50.00	Working Conditions	Occupations that satisfy this work value offer job security and good working conditions. Corresponding needs are Activity, Compensation, Independence, Security, Variety and Working Conditions.
50.00	Support	Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Work Context

%	Subject	Description
99.60	Telephone	How often do you have telephone conversations in this job?
97.20	Contact With Others	How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
93.60	Deal With External Customers	How important is it to work with external customers or the public in this job?
93.40	Face-to-Face Discussions	How often do you have to have face-to-face discussions with individuals or teams in this job?
91.60	Indoors, Environmentally Controlled	How often does this job require working indoors in environmentally controlled conditions?
90.40	Work With Work Group or Team	How important is it to work with others in a group or team in this job?
88.80	Frequency of Decision Making	How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
88.60	Freedom to Make Decisions	How much decision making freedom, without supervision, does the job offer?
88.60	Responsibility for Outcomes and Results	How responsible is the worker for work outcomes and results of other workers?
84.80	Structured versus Unstructured Work	To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
84.40	Spend Time Standing	How much does this job require standing?
83.40	Coordinate or Lead Others	How important is it to coordinate or lead others in accomplishing work activities in this job?
83.00	Time Pressure	How often does this job require the worker to meet strict deadlines?
81.20	Physical Proximity	To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
80.00	Impact of Decisions on Co-workers or Company Results	How do the decisions an employee makes impact the results of co-workers, clients or the company?
79.20	Spend Time Walking and Running	How much does this job require walking and running?
78.20	Deal With Unpleasant or Angry People	How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
76.80	Frequency of Conflict Situations	How often are there conflict situations the employee has to face in this job?
76.00	Importance of Being Exact or Accurate	How important is being very exact or highly accurate in performing this job?
73.20	Responsible for Others' Health and Safety	How much responsibility is there for the health and safety of others in this job?
71.80	Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls	How much does this job require using your hands to handle, control, or feel objects, tools or controls?
71.20	Letters and Memos	How often does the job require written letters and memos?
66.80	Electronic Mail	How often do you use electronic mail in this job?
65.80	Spend Time Making Repetitive Motions	How much does this job require making repetitive motions?
64.20	Importance of Repeating Same Tasks	How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
61.80	Sounds, Noise Levels Are Distracting or Uncomfortable	How often does this job require working exposed to sounds and noise levels that are distracting or uncomfortable?
59.60	Level of Competition	To what extent does this job require the worker to compete or to be aware of competitive pressures?
58.80	Spend Time Bending or Twisting the Body	How much does this job require bending or twisting your body?
50.20	Consequence of Error	How serious would the result usually be if the worker made a mistake that was not readily correctable?

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Job Zone Two: Some Preparation Needed

• Overall Experience
  • Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
• Job Training
  • Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
• Examples
  • These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
• Education
  • These occupations usually require a high school diploma.

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Earnings Benefits

Region	Entry Level	Average	Experienced
United States	$23,300.00	$40,630.00	$61,400.00
Virginia	$23,940.00	$40,990.00	$61,310.00
Region	Entry Level	Average	Experienced
Bay Consortium	$23,036.26	$36,727.86	$51,411.62
Capital Region Workforce Partnership	$24,013.45	$42,856.49	$63,871.50
Central VA/Region2000	$20,749.50	$34,558.88	$51,488.47
Crater Area	$25,673.37	$41,512.98	$61,306.26
Greater Peninsula	$23,392.60	$38,827.96	$57,247.79
Hampton Roads	$23,017.30	$38,874.88	$59,384.82
New River/Mt. Rogers	$20,504.96	$34,525.94	$52,401.78
Northern Virginia and Alexandria/Arlington	$27,274.40	$47,871.19	$68,630.67
Piedmont Workforce	$22,796.71	$40,709.47	$64,045.18
Shenandoah Valley	$21,477.15	$37,135.10	$56,185.76
South Central	$22,130.94	$34,870.31	$53,218.26
Southwestern Virginia	$19,582.67	$32,877.00	$50,639.05
West Piedmont	$21,263.55	$37,933.62	$57,766.83
Western Virginia	$22,042.11	$37,633.18	$56,852.52

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The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection.

First-Line Supervisors of Retail Sales Workers

Employment Projections

National	2010	2020	% Change
United States	1,619,500	1,755,500	+ 8.4%
State	2008	2018	% Change
Virginia	47,722	50,578	+ 6.0%
Region	2008	2018	% Change
Bay Consortium	2,383	2,533	+ 6.3%
Capital Region Workforce Partnership	5,947	6,216	+ 4.5%
Central VA/Region2000	1,490	1,562	+ 4.8%
Crater Area	975	1,065	+ 9.2%
Greater Peninsula	3,221	3,433	+ 6.6%
Hampton Roads	7,151	7,560	+ 5.7%
New River/Mt. Rogers	2,311	2,464	+ 6.6%
Northern Virginia and Alexandria/Arlington	13,071	13,863	+ 6.1%
Piedmont Workforce	2,078	2,178	+ 4.8%
Shenandoah Valley	3,198	3,433	+ 7.3%
South Central	882	950	+ 7.7%
Southwestern Virginia	1,140	1,229	+ 7.8%
West Piedmont	1,055	1,127	+ 6.8%
Western Virginia	2,100	2,235	+ 6.4%

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The data sources for the information displayed here include: Virginia Workforce Connection.

First-Line Supervisors of Retail Sales Workers

Related Occupations

Related Occupations

• Sales Managers
• Purchasing Managers
• Food Service Managers
• Lodging Managers
• Property, Real Estate, and Community Association Managers
• Agents and Business Managers of Artists, Performers, and Athletes
• Human Resources Specialists
• Training and Development Specialists

 

Careers in Animal Systems Pathway:

• Animal Scientists
• Zoologists and Wildlife Biologists
• Veterinarians
• Veterinary Technologists and Technicians
• Veterinary Assistants and Laboratory Animal Caretakers
• Nonfarm Animal Caretakers
• First-Line Supervisors of Retail Sales Workers
• First-Line Supervisors of Aquacultural Workers
• First-Line Supervisors of Animal Husbandry and Animal Care Workers
• Animal Breeders
• Farmworkers, Farm, Ranch, and Aquacultural Animals
• Hunters and Trappers

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

View Videos

The following videos are available for this occupation:

• Agriculture, Food and Natural Resources (9.30 Mb)
• First-Line Supervisors of Retail Sales Workers (3.39 Mb)



Macromedia Flash is required for viewing the videos. If you do not have the Flash plugin, it is freely available for download.

En Español:

• Retail Sales Manager (2.37)



Quicktime 5 is required for viewing the Spanish videos. If you do not have the Quicktime plugin, it is freely available for download.

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The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee.

First-Line Supervisors of Retail Sales Workers

Military Training

The following military job classifications are available for this occupation:

• Exchange and Commissary
• Food Service, General
• Sales Store

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The data sources for the information displayed here include: Defense Manpower Data Center.

First-Line Supervisors of Retail Sales Workers

Proficiency Ratings

These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency	Rating
Performing for or Working Directly with the Public	4.0
Getting Information	4.0
Organizing, Planning, and Prioritizing Work	4.0
Communicating with Supervisors, Peers, or Subordinates	4.0
Resolving Conflicts and Negotiating with Others	3.5
Identifying Objects, Actions, and Events	3.5
Guiding, Directing, and Motivating Subordinates	3.5
Establishing and Maintaining Interpersonal Relationships	3.5
Handling and Moving Objects	3.5
Making Decisions and Solving Problems	3.5
Processing Information	3.5
Coaching and Developing Others	3.5
Judging the Qualities of Things, Services, or People	3.5
Training and Teaching Others	3.5
Coordinating the Work and Activities of Others	3.5
Scheduling Work and Activities	3.5
Selling or Influencing Others	3.5
Developing and Building Teams	3.5
Updating and Using Relevant Knowledge	3.5
Interacting With Computers	3.0
Performing General Physical Activities	3.0
Thinking Creatively	3.0
Inspecting Equipment, Structures, or Material	3.0
Controlling Machines and Processes	3.0
Analyzing Data or Information	3.0
Monitor Processes, Materials, or Surroundings	3.0
Performing Administrative Activities	3.0
Communicating with Persons Outside Organization	3.0
Assisting and Caring for Others	3.0
Monitoring and Controlling Resources	3.0
Documenting/Recording Information	2.5
Interpreting the Meaning of Information for Others	2.5
Estimating the Quantifiable Characteristics of Products, Events, or Information	2.5
Developing Objectives and Strategies	2.5
Evaluating Information to Determine Compliance with Standards	2.5
Staffing Organizational Units	2.5
Provide Consultation and Advice to Others	2.5
Repairing and Maintaining Electronic Equipment	2.0
Operating Vehicles, Mechanized Devices, or Equipment	2.0
Repairing and Maintaining Mechanical Equipment	2.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment	1.5

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Titles

• Agent
• Antique Collector
• Antique Dealer
• Area Supervisor
• Art Dealer
• Art Gallery Director
• Assistant Manager
• Assistant Manager Retail
• Assistant Store Manager
• Auto Dealer
• Auto Leasing Manager
• Auto Parts Manager
• Auto Rental Supervisor
• Automobile Dealer
• Automobile Leasing Supervisor
• Automobile Service Station Manager
• Bakery Manager
• Barn Operator
• Branch Manager
• Branch Store Manager
• Canteen Manager
• Car Dealer
• Car Rental Manager
• Cashier Manager
• Cashier Supervisor
• Coin Dealer
• Commercial Specialist
• Commissary Manager
• Commissary Officer
• Commissary Steward
• Concession Manager
• Convenience Store Manager
• Dairy Department Manager
• Dairy Store Manager
• Dealer
• Deli Manager
• Delicatessen Department Manager
• Delicatessen Store Manager
• Department Head
• Department Manager
• Department Sales Manager
• Department Supervisor
• Director
• Division Supervisor
• Floor Manager
• Floor Supervisor
• Floral Manager
• Florist Manager
• Flower Shop Manager
• Food Checkers and Cashiers Supervisor
• Food Concession Manager
• Front End Manager
• Frozen Food Department Manager
• General Manager
• Grocer
• Grocery Manager
• Grocery Store Manager
• Grocery Supervisor
• Head of Store Operations
• Ice Storage, Sales, and Delivery Supervisor
• Jewelry Department Supervisor
• Key Carrier
• Key Holder
• Lumber Sales Supervisor
• Lumberman
• Machinery or Equipment Rental and Leasing Manager
• Manager
• Managing Jeweler
• Marina Sales and Service Supervisor
• Meat Department Manager
• Merchandise Coordinator
• Millinery Department Manager
• Music Store Manager
• Office Manager
• Operations Superintendent
• Parts Department Manager
• Parts Department Supervisor
• Parts Manager
• Parts Sales Manager
• Pawn Broker
• Pawn Shop Keeper
• Pawnbroker
• Post Exchange Manager (PX Manager)
• Produce Department Manager
• Produce Department Supervisor
• Produce Manager
• Ready to Wear Department Manager
• Rental Manager
• Retail Assistant Manager
• Retail Grocer
• Retail Manager
• Retail Sales Manager
• Retail Store Manager
• Retail Supervisor
• Sales Clerk Supervisor
• Sales Manager
• Sales Supervisor
• Salesman
• Service Manager
• Shift Manager
• Shop Manager
• Showroom Manager
• Softlines Supervisor
• Station Manager
• Stationer
• Stock Manager
• Store Manager
• Storekeeper
• Supermarket Manager
• Supervisor
• Tobacconist
• Used Car Sales Supervisor
• Vending Stand Supervisor

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The data sources for the information displayed here include: O*NET™ 16.0.

First-Line Supervisors of Retail Sales Workers

Related Schools

• Averett University
• Everest College-McLean
• ITT Technical Institute-Norfolk
• Potomac College-Herndon
• Saint Pauls College
• The Art Institute of Virginia Beach
• The Art Institute of Washington-Northern Virginia
• Virginia University of Lynchburg

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The data sources for the information displayed here include: O*NET™ 16.0.