Virginia Career VIEW

New Accounts Clerks

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

Tasks Include:

  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties as required.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
  • Perform foreign currency transactions and sell traveler's checks.


The data sources for the information displayed here include: O*NET™ 16.0; US Department of Labor (BLS); Virginia Workforce Connection.

Projections Quick View:
Virginia: - 0.4%

National: + 2.0%

 

Education

High School Diploma

Job Zone:

Two: Some Preparation Needed

Income Range:

Mid Range ($28,000 - $35,999)

Average Earnings:

 

National

$31,540.00

State

$33,360.00

Regional


 


 

New Accounts Clerks

Description


Career Cluster: Business, Management & Administration

Interview persons desiring to open accounts in financial institutions. Explain account services available to prospective customers and assist them in preparing applications.

The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Education


Required Level of Education
  • High School Diploma (or GED or High School Equivalence Certificate) = 72.55%
  • Some College Courses = 24.03%
  • Associate's Degree (or other 2-year degree) = 3.13%
  • Bachelor's Degree = 0.30%

Related Work Experience
  • Over 1 year, up to and including 2 years = 43.70%
  • None = 23.04%
  • Over 6 months, up to and including 1 year = 22.80%
  • Over 3 months, up to and including 6 months = 5.84%
  • Over 2 years, up to and including 4 years = 4.33%
  • Over 1 month, up to and including 3 months = 0.28%

On-Site or In-Plant Training
  • None = 28.95%
  • Over 1 month, up to and including 3 months = 23.15%
  • Up to and including 1 month = 18.19%
  • Over 3 months, up to and including 6 months = 14.50%
  • Over 1 year, up to and including 2 years = 13.34%
  • Over 2 years, up to and including 4 years = 1.74%
  • Over 6 months, up to and including 1 year = 0.14%

On-the-Job Training
  • Over 1 month, up to and including 3 months = 41.03%
  • Over 3 months, up to and including 6 months = 25.94%
  • Over 1 year, up to and including 2 years = 13.34%
  • Over 6 months, up to and including 1 year = 12.47%
  • Anything beyond short demonstration, up to and including 1 month = 7.23%


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Tasks


Core Tasks Include:

  • Answer customers' questions, and explain available services such as deposit accounts, bonds, and securities.
  • Compile information about new accounts, enter account information into computers, and file related forms or other documents.
  • Inform customers of procedures for applying for services such as ATM cards, direct deposit of checks, and certificates of deposit.
  • Perform teller duties as required.
  • Refer customers to appropriate bank personnel to meet their financial needs.
  • Interview customers to obtain information needed for opening accounts or renting safe-deposit boxes.
  • Collect and record customer deposits and fees, and issue receipts using computers.
  • Investigate and correct errors upon customers' request, according to customer and bank records.
  • Execute wire transfers of funds.
  • Perform foreign currency transactions and sell traveler's checks.

Supplemental Tasks Include:

  • Process loan applications.
  • Obtain credit records from reporting agencies.
  • Issue initial and replacement safe-deposit keys to customers, and admit customers to vaults.
  • Duplicate records for distribution to branch offices.
  • Schedule repairs for locks on safe-deposit boxes.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Tools and Technology


Tools Include:

  • Calculators or accessories (10-key calculators)
  • Personal computers
  • Mainframe console or dumb terminals (Teller terminals)

Technologies Include:

  • Customer relationship management CRM software
  • IPS-Sendero Relationship Profitability Manager Catalyst
  • Data base user interface and query software
  • Corporate Information Factory CIF
  • Data entry software
  • Fiserv software
  • Harland Financial Solutions DepositPro
  • Electronic mail software
  • Email software
  • IBM Lotus Notes
  • Enterprise resource planning ERP software
  • DCI iCore
  • Financial analysis software
  • Financial needs analysis software
  • Systems Union Group MIS DecisionWare
  • Internet browser software
  • Microsoft Internet Explorer
  • Web browser software
  • Office suite software
  • Microsoft Office software
  • Presentation software
  • Microsoft PowerPoint
  • Spreadsheet software
  • Microsoft Excel
  • Word processing software
  • Microsoft Word


The data sources for the information displayed here include: O*NET™ 16.0.


 
 
 
 

New Accounts Clerks

Knowledge


% Subject Description
88.75 Customer and Personal Service Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
72.25 Clerical Knowledge of administrative and clerical procedures and systems such as word processing, managing files and records, stenography and transcription, designing forms, and other office procedures and terminology.
71.25 Sales and Marketing Knowledge of principles and methods for showing, promoting, and selling products or services. This includes marketing strategy and tactics, product demonstration, sales techniques, and sales control systems.
70.25 English Language Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
65.25 Economics and Accounting Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.
64.25 Mathematics Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.
61.75 Computers and Electronics Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
59.25 Administration and Management Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.
58.25 Education and Training Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
51.25 Personnel and Human Resources Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Skills


% Subject Description
75.00 Active Listening Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
75.00 Speaking Talking to others to convey information effectively.
62.50 Reading Comprehension Understanding written sentences and paragraphs in work related documents.
62.50 Service Orientation Actively looking for ways to help people.
59.50 Social Perceptiveness Being aware of others' reactions and understanding why they react as they do.
59.50 Critical Thinking Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
53.00 Monitoring Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.
53.00 Writing Communicating effectively in writing as appropriate for the needs of the audience.
50.00 Judgment and Decision Making Considering the relative costs and benefits of potential actions to choose the most appropriate one.
50.00 Mathematics Using mathematics to solve problems.
50.00 Coordination Adjusting actions in relation to others' actions.
50.00 Persuasion Persuading others to change their minds or behavior.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Abilities


% Subject Description
81.25 Oral Comprehension The ability to listen to and understand information and ideas presented through spoken words and sentences.
78.00 Oral Expression The ability to communicate information and ideas in speaking so others will understand.
72.00 Speech Recognition The ability to identify and understand the speech of another person.
72.00 Speech Clarity The ability to speak clearly so others can understand you.
68.75 Near Vision The ability to see details at close range (within a few feet of the observer).
68.75 Written Comprehension The ability to read and understand information and ideas presented in writing.
59.50 Problem Sensitivity The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
59.50 Deductive Reasoning The ability to apply general rules to specific problems to produce answers that make sense.
53.00 Written Expression The ability to communicate information and ideas in writing so others will understand.
53.00 Inductive Reasoning The ability to combine pieces of information to form general rules or conclusions (includes finding a relationship among seemingly unrelated events).
53.00 Information Ordering The ability to arrange things or actions in a certain order or pattern according to a specific rule or set of rules (e.g., patterns of numbers, letters, words, pictures, mathematical operations).
53.00 Mathematical Reasoning The ability to choose the right mathematical methods or formulas to solve a problem.
50.00 Perceptual Speed The ability to quickly and accurately compare similarities and differences among sets of letters, numbers, objects, pictures, or patterns. The things to be compared may be presented at the same time or one after the other. This ability also includes comparing a presented object with a remembered object.
50.00 Number Facility The ability to add, subtract, multiply, or divide quickly and correctly.
50.00 Category Flexibility The ability to generate or use different sets of rules for combining or grouping things in different ways.
50.00 Selective Attention The ability to concentrate on a task over a period of time without being distracted.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Work Activities


% Subject Description
95.50 Interacting With Computers Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
94.25 Performing for or Working Directly with the Public Performing for people or dealing directly with the public. This includes serving customers in restaurants and stores, and receiving clients or guests.
92.00 Getting Information Observing, receiving, and otherwise obtaining information from all relevant sources.
92.00 Evaluating Information to Determine Compliance with Standards Using relevant information and individual judgment to determine whether events or processes comply with laws, regulations, or standards.
87.50 Processing Information Compiling, coding, categorizing, calculating, tabulating, auditing, or verifying information or data.
87.00 Communicating with Supervisors, Peers, or Subordinates Providing information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person.
81.25 Establishing and Maintaining Interpersonal Relationships Developing constructive and cooperative working relationships with others, and maintaining them over time.
79.50 Making Decisions and Solving Problems Analyzing information and evaluating results to choose the best solution and solve problems.
77.50 Selling or Influencing Others Convincing others to buy merchandise/goods or to otherwise change their minds or actions.
76.75 Organizing, Planning, and Prioritizing Work Developing specific goals and plans to prioritize, organize, and accomplish your work.
76.50 Communicating with Persons Outside Organization Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
76.00 Resolving Conflicts and Negotiating with Others Handling complaints, settling disputes, and resolving grievances and conflicts, or otherwise negotiating with others.
73.75 Identifying Objects, Actions, and Events Identifying information by categorizing, estimating, recognizing differences or similarities, and detecting changes in circumstances or events.
71.75 Performing Administrative Activities Performing day-to-day administrative tasks such as maintaining information files and processing paperwork.
71.00 Updating and Using Relevant Knowledge Keeping up-to-date technically and applying new knowledge to your job.
67.00 Judging the Qualities of Things, Services, or People Assessing the value, importance, or quality of things or people.
66.25 Documenting/Recording Information Entering, transcribing, recording, storing, or maintaining information in written or electronic/magnetic form.
65.75 Interpreting the Meaning of Information for Others Translating or explaining what information means and how it can be used.
58.25 Coaching and Developing Others Identifying the developmental needs of others and coaching, mentoring, or otherwise helping others to improve their knowledge or skills.
58.00 Monitor Processes, Materials, or Surroundings Monitoring and reviewing information from materials, events, or the environment, to detect or assess problems.
55.00 Scheduling Work and Activities Scheduling events, programs, and activities, as well as the work of others.
54.75 Analyzing Data or Information Identifying the underlying principles, reasons, or facts of information by breaking down information or data into separate parts.
54.75 Provide Consultation and Advice to Others Providing guidance and expert advice to management or other groups on technical, systems-, or process-related topics.
54.50 Coordinating the Work and Activities of Others Getting members of a group to work together to accomplish tasks.
54.00 Guiding, Directing, and Motivating Subordinates Providing guidance and direction to subordinates, including setting performance standards and monitoring performance.
52.75 Developing Objectives and Strategies Establishing long-range objectives and specifying the strategies and actions to achieve them.
51.25 Thinking Creatively Developing, designing, or creating new applications, ideas, relationships, systems, or products, including artistic contributions.
50.75 Training and Teaching Others Identifying the educational needs of others, developing formal educational or training programs or classes, and teaching or instructing others.
50.75 Developing and Building Teams Encouraging and building mutual trust, respect, and cooperation among team members.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Work Styles


% Subject Description
92.25 Integrity Job requires being honest and ethical.
86.25 Attention to Detail Job requires being careful about detail and thorough in completing work tasks.
85.75 Cooperation Job requires being pleasant with others on the job and displaying a good-natured, cooperative attitude.
83.25 Self Control Job requires maintaining composure, keeping emotions in check, controlling anger, and avoiding aggressive behavior, even in very difficult situations.
81.75 Dependability Job requires being reliable, responsible, and dependable, and fulfilling obligations.
77.50 Concern for Others Job requires being sensitive to others' needs and feelings and being understanding and helpful on the job.
76.25 Analytical Thinking Job requires analyzing information and using logic to address work-related issues and problems.
75.25 Independence Job requires developing one's own ways of doing things, guiding oneself with little or no supervision, and depending on oneself to get things done.
75.00 Stress Tolerance Job requires accepting criticism and dealing calmly and effectively with high stress situations.
74.00 Initiative Job requires a willingness to take on responsibilities and challenges.
73.25 Achievement/Effort Job requires establishing and maintaining personally challenging achievement goals and exerting effort toward mastering tasks.
73.00 Social Orientation Job requires preferring to work with others rather than alone, and being personally connected with others on the job.
71.25 Adaptability/Flexibility Job requires being open to change (positive or negative) and to considerable variety in the workplace.
70.75 Leadership Job requires a willingness to lead, take charge, and offer opinions and direction.
70.25 Innovation Job requires creativity and alternative thinking to develop new ideas for and answers to work-related problems.
65.50 Persistence Job requires persistence in the face of obstacles.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Work Values


% Subject Description
72.17 Support Occupations that satisfy this work value offer supportive management that stands behind employees. Corresponding needs are Company Policies, Supervision: Human Relations and Supervision: Technical.
66.67 Relationships Occupations that satisfy this work value allow employees to provide service to others and work with co-workers in a friendly non-competitive environment. Corresponding needs are Co-workers, Moral Values and Social Service.
50.00 Independence Occupations that satisfy this work value allow employees to work on their own and make decisions. Corresponding needs are Creativity, Responsibility and Autonomy.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Work Context


% Subject Description
100.00 Telephone How often do you have telephone conversations in this job?
99.60 Indoors, Environmentally Controlled How often does this job require working indoors in environmentally controlled conditions?
98.00 Contact With Others How much does this job require the worker to be in contact with others (face-to-face, by telephone, or otherwise) in order to perform it?
96.20 Face-to-Face Discussions How often do you have to have face-to-face discussions with individuals or teams in this job?
93.20 Deal With External Customers How important is it to work with external customers or the public in this job?
90.60 Electronic Mail How often do you use electronic mail in this job?
90.00 Frequency of Decision Making How frequently is the worker required to make decisions that affect other people, the financial resources, and/or the image and reputation of the organization?
88.20 Importance of Being Exact or Accurate How important is being very exact or highly accurate in performing this job?
82.40 Work With Work Group or Team How important is it to work with others in a group or team in this job?
82.20 Deal With Unpleasant or Angry People How frequently does the worker have to deal with unpleasant, angry, or discourteous individuals as part of the job requirements?
81.20 Letters and Memos How often does the job require written letters and memos?
81.20 Frequency of Conflict Situations How often are there conflict situations the employee has to face in this job?
80.80 Importance of Repeating Same Tasks How important is repeating the same physical activities (e.g., key entry) or mental activities (e.g., checking entries in a ledger) over and over, without stopping, to performing this job?
79.60 Structured versus Unstructured Work To what extent is this job structured for the worker, rather than allowing the worker to determine tasks, priorities, and goals?
79.40 Impact of Decisions on Co-workers or Company Results How do the decisions an employee makes impact the results of co-workers, clients or the company?
77.40 Time Pressure How often does this job require the worker to meet strict deadlines?
75.60 Spend Time Sitting How much does this job require sitting?
74.00 Spend Time Using Your Hands to Handle, Control, or Feel Objects, Tools, or Controls How much does this job require using your hands to handle, control, or feel objects, tools or controls?
73.60 Coordinate or Lead Others How important is it to coordinate or lead others in accomplishing work activities in this job?
70.00 Level of Competition To what extent does this job require the worker to compete or to be aware of competitive pressures?
67.60 Freedom to Make Decisions How much decision making freedom, without supervision, does the job offer?
67.20 Physical Proximity To what extent does this job require the worker to perform job tasks in close physical proximity to other people?
66.00 Spend Time Making Repetitive Motions How much does this job require making repetitive motions?
59.20 Degree of Automation How automated is the job?
52.80 Consequence of Error How serious would the result usually be if the worker made a mistake that was not readily correctable?


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Job Zone Two: Some Preparation Needed


  • Overall Experience
    • Some previous work-related skill, knowledge, or experience is usually needed. For example, a teller would benefit from experience working directly with the public.
  • Job Training
    • Employees in these occupations need anywhere from a few months to one year of working with experienced employees. A recognized apprenticeship program may be associated with these occupations.
  • Examples
    • These occupations often involve using your knowledge and skills to help others. Examples include sheet metal workers, forest fire fighters, customer service representatives, physical therapist aides, salespersons (retail), and tellers.
  • Education
    • These occupations usually require a high school diploma.


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Earnings Benefits


Region Entry Level Average Experienced
United States $23,270.00 $32,360.00 $44,240.00
Virginia $22,640.00 $33,360.00 $46,470.00
 
Region Entry Level Average Experienced
Bay Consortium $20,881.56 $27,748.60 $38,020.22
Capital Region Workforce Partnership $29,556.04 $36,082.74 $41,391.26
Central VA/Region2000 No Data No Data No Data
Crater Area No Data No Data No Data
Greater Peninsula $22,846.47 $30,305.84 $40,210.69
Hampton Roads $23,511.94 $34,679.66 $49,423.64
New River/Mt. Rogers $17,980.92 $29,200.45 $41,165.71
Northern Virginia and Alexandria/Arlington $25,422.00 $36,210.75 $45,112.82
Piedmont Workforce $21,443.40 $28,597.97 $36,758.37
Shenandoah Valley $25,901.54 $29,664.75 $33,767.30
South Central No Data No Data No Data
Southwestern Virginia $20,783.01 $24,154.05 $29,416.85
West Piedmont $24,575.68 $29,036.87 $33,005.31
Western Virginia $21,779.69 $30,973.34 $45,035.60


The data sources for the information displayed here include: US Department of Labor (BLS); Virginia Workforce Connection.


 

New Accounts Clerks

Employment Projections


National 2010 2020 % Change
United States 68,000 69,400 + 2.0%
 
State 2008 2018 % Change
Virginia 1,829 1,821 - 0.4%
 
Region 2008 2018 % Change
Bay Consortium 72 69 - 4.2%
Capital Region Workforce Partnership 143 143 + 0.0%
Central VA/Region2000 0 0 + 0.0%
Crater Area No Data No Data No Data
Greater Peninsula 188 187 - 0.5%
Hampton Roads 339 337 - 0.6%
New River/Mt. Rogers 0 0 + 0.0%
Northern Virginia and Alexandria/Arlington 663 667 + 0.6%
Piedmont Workforce 36 36 + 0.0%
Shenandoah Valley 70 69 - 1.4%
South Central 0 0 + 0.0%
Southwestern Virginia 0 0 + 0.0%
West Piedmont 0 0 + 0.0%
Western Virginia 151 146 - 3.3%


The data sources for the information displayed here include: Virginia Workforce Connection.


 

New Accounts Clerks

Related Occupations


Related Occupations

 

Careers in Administrative and Information Support Pathway:

The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

View Videos


The following videos are available for this occupation:



The data sources for the information displayed here include: New York State Department of Labor; New Jersey Department of Labor; California Occupational Information Coordinating Committee.


 
 

New Accounts Clerks

Proficiency Ratings


These proficiencies are scored on a scale from 1 to 5 with 1 being not
important to the job and 5 being extremely important to the job.

Proficiency Rating
Interacting With Computers 5.0
Performing for or Working Directly with the Public 5.0
Getting Information 4.5
Evaluating Information to Determine Compliance with Standards 4.5
Processing Information 4.5
Communicating with Supervisors, Peers, or Subordinates 4.5
Establishing and Maintaining Interpersonal Relationships 4.5
Making Decisions and Solving Problems 4.0
Selling or Influencing Others 4.0
Organizing, Planning, and Prioritizing Work 4.0
Communicating with Persons Outside Organization 4.0
Resolving Conflicts and Negotiating with Others 4.0
Identifying Objects, Actions, and Events 4.0
Performing Administrative Activities 4.0
Updating and Using Relevant Knowledge 4.0
Judging the Qualities of Things, Services, or People 3.5
Documenting/Recording Information 3.5
Interpreting the Meaning of Information for Others 3.5
Coaching and Developing Others 3.5
Monitor Processes, Materials, or Surroundings 3.5
Scheduling Work and Activities 3.0
Analyzing Data or Information 3.0
Provide Consultation and Advice to Others 3.0
Coordinating the Work and Activities of Others 3.0
Guiding, Directing, and Motivating Subordinates 3.0
Developing Objectives and Strategies 3.0
Thinking Creatively 3.0
Training and Teaching Others 3.0
Developing and Building Teams 3.0
Inspecting Equipment, Structures, or Material 2.5
Assisting and Caring for Others 2.5
Controlling Machines and Processes 2.5
Handling and Moving Objects 2.5
Monitoring and Controlling Resources 2.5
Estimating the Quantifiable Characteristics of Products, Events, or Information 2.0
Staffing Organizational Units 2.0
Performing General Physical Activities 2.0
Operating Vehicles, Mechanized Devices, or Equipment 1.5
Repairing and Maintaining Electronic Equipment 1.0
Drafting, Laying Out, and Specifying Technical Devices, Parts, and Equipment 1.0
Repairing and Maintaining Mechanical Equipment 1.0


The data sources for the information displayed here include: O*NET™ 16.0.


 

New Accounts Clerks

Titles

  • Administrative Assistant
  • Application Processor
  • Bank Representative
  • Banking Services Clerk
  • Consumer Banker
  • Customer Service Officer
  • Customer Service Representative
  • Customer Service Specialist
  • Financial Service Representative
  • Financial Services Counselor
  • Financial Services Representative
  • Loan Processor
  • Member Service Representative
  • New Accounts Banking Representative
  • New Accounts Representative
  • New Client Banking Services Clerk
  • Personal Banker
  • Personal Banking Assistant
  • Personal Banking Representative
  • Relationship Banker
  • Relationship Manager
  • Retail Banker
  • Retail Service Representative
  • Safe Deposit Box Rental Clerk
  • Savings Counselor
  • Universal Banker


The data sources for the information displayed here include: O*NET™ 16.0.


 
 

New Accounts Clerks

Related Schools

  • Hampton University
  • Southwest Virginia Community College