Core Tasks Include:
- Monitor game operations to ensure that house rules are followed, that tribal, state, and federal regulations are adhered to, and that employees provide prompt and courteous service.
- Observe gamblers' behavior for signs of cheating, such as marking, switching, or counting cards, and notify security staff of suspected cheating.
- Maintain familiarity with the games at a facility and with strategies or tricks used by cheaters at such games.
- Perform paperwork required for monetary transactions.
- Resolve customer or employee complaints.
- Greet customers and ask about the quality of service they are receiving.
- Establish and maintain banks and table limits for each game.
- Monitor stations and games and move dealers from game to game to ensure adequate staffing.
- Report customer-related incidents occurring in gaming areas to supervisors.
- Explain and interpret house rules, such as game rules or betting limits, for patrons.
- Evaluate workers' performance and prepare written performance evaluations.
- Monitor patrons for signs of compulsive gambling, offering assistance if necessary.
Supplemental Tasks Include:
- Supervise the distribution of complimentary meals, hotel rooms, discounts, or other items given to players, based on length of play and amount bet.
- Record, issue receipts for, and pay off bets.
- Monitor and verify the counting, wrapping, weighing, and distribution of currency and coins.
- Direct workers compiling summary sheets for each race or event to record amounts wagered and amounts to be paid to winners.
- Determine how many gaming tables to open each day and schedule staff accordingly.
- Establish policies on types of gambling offered, odds, or extension of credit.
- Interview, hire, or train workers.
- Provide fire protection or first-aid assistance when necessary.
- Review operational expenses, budget estimates, betting accounts, or collection reports for accuracy.
The data sources for the information displayed here include: O*NET™.